I bought a bunch of equipment from a recent auction and the transaction was very smooth. I didn’t inspect the items before bidding, and it turned out one item was obviously not as described — the post said the item worked, and it didn’t.
Matt reviewed my request, realized there had been an error, and took the item back, no questions asked. He was quick in his response and resolved it for me within a day.
Inspect before you bid, certainly — that’s just good sense. But these guys did good by me when I had a problem and I wouldn’t hesitate to buy from them again.